X
1-888-733-9497 Ext. 0
Leaderboard Image Botom

Our Booking Policy

COVID-19 Resort Updates


Please be aware of the following changes to our booking policy.

Starting at 8:00am EST on February 1, 2021:

All reservations are first-come, first-serve.

Reservations will be available for 2021 and 2022 only – not 2023.

2023 reservations will be available starting March 1, 2022.


Check-In: 2:00 PM for RV/tent sites & 3:00 PM for cottages. Early check-in may be available in Spring and Fall for $25, but cannot be guaranteed until day of arrival – please call the Welcome Center to request. No early check-ins are available from May 28 – September 6, 2021.

Check-Out: 11:30 AM for RV/tent sites & 11:00 AM for cottages. Club Castaways Guests – please return your key cards to the office before you leave! Any key not returned at check-out will be subject to a $30 charge.

Deposits: A $150 deposit down is required on all RV/tent site reservations and $275 deposit down for all cottage reservations. If the reservation total is less than the deposit amount, then payment in full is required at time of booking. We do not charge a security deposit at check in, but must have a valid credit card on file upon arrival. We have up to 48-hours after departure to inspect cottages and returned golf carts and should damages be found, the guest will be notified and the credit card on file will be charged. If you choose to lock in a particular site number, a $25 lock site fee is required. If you choose not to lock in a particular site number, that particular site number is not guaranteed.

Cancellations:

  • Reservations made on or before March 31, 2021: Book your reservation with ease and no worries. Our No Cancellation Fee policy is only valid on reservations at a Sun RV Resort placed through March 31, 2021 for stays completed by May 27, 2021. Guests wishing to cancel without fees must call the resort at least 2 days prior to their scheduled arrival date to confirm their cancellation. Guests who fail to show for their scheduled stay without confirming their cancellation with the resort, will be charged in accordance with the resort’s cancellation policy. Policy is not valid on reservations with stays of over 28 days. Policy expires March 31, 2021.
  •  Reservations made April 1, 2021 forward: Standard cancellation policy applies. Canceling or shortening reservations during May 28 – September 6, 2021 must be done at least 30 days prior to the arrival date for campsites and golf carts, and 60 days prior to the arrival date for vacation rentals, or deposits will be forfeited. Canceling or shortening a reservation in spring or fall must be done at least 14 days prior to the arrival date.

Respect Your Neighbor: Do not cut through sites and please keep your possessions on your site.

Quiet Time: Our quiet time is from 11:00 PM – 8:00 AM daily but please be courteous to the guests around you during all hours of the day. 

Guests/Visitors: Campers are responsible for their guest/visitors. They must register at the office and pay the guest/visitor fee, which is $12 for adults age 18 and over,  and $8 for children age 11-17.

Maximum Occupancy: Maryland and county regulations allow no more than 6 persons per RV/tent site or cottage.

Wristbands: All registered guests and visitors MUST wear the wristbands that are provided at check-in. These wristbands will allow access to all amenities and activities that are going on throughout the resort.

Pets: All pets must wear a current valid license. Proof of rabies vaccination must be on your persons during your stay. There is a limit of 3 pets per site. Owners must clean up after their pets. All pets must be leashed at all times. Pets must not be left outside unattended. 

Speed Limit: The speed limit is 30mph on Eagles Nest Road and 5mph on all resort roads.

Permitted Vehicles: One vehicle is included in the site fee. One extra vehicle may be parked on your site for an additional $5 per day. All vehicles must have a valid state license plate & a parking pass from the Welcome Center upon check-in. No beach parking is allowed, except for golf carts. Towing is enforced. All motorized vehicles must have proof of insurance to be permitted on the property. Failure to provide proof of proper insurance will result in the prohibiting of use on Castaways property. All ATV/UTV and other large terrain vehicles are prohibited. The only 4 wheeled vehicles permitted in our park are your car, truck, or adequately insured golf cart. All personal golf carts must be insured for coverage while on our site. All personal golf carts must obey park speed limits and rules, or it will be banned. No exceptions.

Prohibited Recreational Vehicles: The following recreation vehicles are prohibited: anything electric or gas powered, i.e. bikes, scooters, hover boards, segways, gators, mopeds, side-by-sides, one-wheels, boost boards (electric skateboards), any battery powered kid’s cars, trucks, jeeps, etc. If you have any questions about your recreational vehicles, please call the Welcome Center.

Golf Cart Operators: Maryland law requires all motor vehicles, including golf carts, to be operated by a licensed driver. Proof of insurance coverage while at Castaways is required for all personal golf carts. Personal golf carts must be insured to $50,000. Golf carts are prohibited from driving on Eagles Nest Road.

Trailers: After launching your water craft, the trailer must be returned to your site immediately. No exceptions.

Bikes: Maryland law requires that all persons operating a bicycle under age 16 must wear a helmet while biking. All bikes must be parked by dusk. None are allowed after dark.

Campfires: Maryland law requires campfires be attended at all times. Occasionally there is a state ban of fires. We will post and/or notify you at check-in should that occur.

Fire Rings & Picnic Tables: One of each is provided to marked sites. Please do not place trash, bottles, or cans in fire rings!

Sewer Hook-Up: Maryland law requires all sewer hoses to be undamaged and sewer connections be tight. Replacement sewer hoses and sewer doughnuts can be purchased at our Camp Store.

Trash: Guests are responsible for taking their own trash to the dumpsters that are located throughout the park. There will be no trash pick-up on sites.

Recyclables: Throughout our park you will see blue containers for aluminum cans – please recycle your cans here to support the Worcester County Humane Society.

Fireworks: Maryland and county law both prohibit the use of fireworks at any time. Castaways has also banned the use of sparklers.

Drones: Due to our proximity to the local airport and Castaways regulations, drones are not permitted to be used on property.

Smoking: All buildings including bathhouses, both pool areas, and the beach are smoke free.

After Office Hours Contact: Should you have any emergencies that require assistance from resort management after standard office hours, please call (443) 235-8697. This would apply to the hours of 6pm – 8am in Spring and Fall, and 9pm – 8am during May 28 – September 6, 2021.

Emergency: Dial 911! Our address is 12550 Eagles Nest Road, Berlin, MD,  then state your site number.

Closing Day: Closing Day 2021 will be Sunday, October 31. We ask that all campers exit the grounds by 1:00 PM.

Disclaimer & Photo Consent: By accepting this reservation, Guest hereby waives, releases and discharges and covenants not to sue Sun Communities for all claims and liability for personal injury, accidents, property damage, any other claim arising out of or in connection with Guests’ use of the Rental/Property. Further, Guest agrees to defend, indemnify and hold harmless Sun Communities from all losses, claims, expenses and demands, including attorneys’ fees, that Sun Communities may incur arising out of or in connection with Guests’ use of the Rental/Property. Guest further agrees to be responsible and liable for the actions and safety of every person in their group. Each registered guest grants Sun and/or its promotional partners the right to include photographic, video and other visual portrayals of all registered guest(s), any extra persons registered and his/her children (minor or not, if applicable) in any medium and for any purpose and agrees that such portrayals shall be Sun’s sole property. If you choose to opt out of this photo consent, please contact our resort office to obtain a photo consent opt-out form.

*All rules and regulations are subject to change.