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Our Booking Policy

COVID-19 Resort Updates


Do you hold a current 2020 reservation at Castaways?

Beginning February 3, 2020 at 8:00 AM Eastern, you may re-book your 2020 vacation for the same site, same days of the week, and same length of stay in 2021!

On March 27, 2020 at 8:00 AM Eastern, all 2021 reservations are open and changes may be made.

Call-in only!  888-733-9497

View Castaways’ 2020-2021 Booking Calendar – the 2020 dates (shown in black) correspond with the dates you would have booking rights to for 2021 (shown in red).*

Deposits

  • A $150 deposit down is required on all RV and Tent Site reservations and $275 deposit down for all Vacation Rental reservations. If the reservation total is less than the deposit amount, then payment in full is required at time of booking.
  • We do not charge a security deposit at check in, but must have a valid credit card on file upon arrival. We have up to 48-hours after departure to inspect Vacation Rentals and returned Golf Carts and should damages be found, the guest will be notified and the credit card on file will be charged.

Early Check-In

  • Sorry, we do not offer early check-in from Memorial Day weekend to Labor Day. This ensures that we can have RV Sites, Tent Sites, and Vacation Rentals cleaned and ready for all arriving guests.

Changes to a Reservation

  • Changes to the dates of a reservation must be made 60 days prior to arrival for Vacation Rentals and 30 days prior to arrival for RV and Tent Sites. Reservations are subject to dynamic pricing and change of site assignment based on availability. No date changes are permitted inside the respective 60/30 day period.

Cancellations

  • Reservations made on or before March 31, 2021: Book your reservation with ease and no worries. Our No Cancellation Fee policy is only valid on reservations at a Sun RV Resort placed through March 31, 2021 for stays completed by May 27, 2021. Guests wishing to cancel without fees must call the resort at least 2 days prior to their scheduled arrival date to confirm their cancellation. Guests who fail to show for their scheduled stay without confirming their cancellation with the resort, will be charged in accordance with the resort’s cancellation policy. Policy is not valid on reservations with stays of over 28 days. Policy expires March 31, 2021.
  •  Reservations made April 1, 2021 forward: Standard cancellation policy applies. Canceling or shortening reservations during Memorial Day weekend through Labor Day weekend must be done at least 30 days prior to the arrival date for campsites and 60 days prior to the arrival date for vacation rentals, or deposits will be forfeited. Canceling or shortening a reservation in spring or fall must be done at least 14 days prior to the arrival date.

Golf Cart Rentals

  • A $100 deposit is required on Golf Cart Rentals. If the reservation total is less than $100, then payment in full is required.
  • Guests must be 18 or over to rent. To operate a golf cart, personal or rental, the guest must be a licensed driver. No learner’s permits will be accepted. All drivers under the age of 21 will have to show their driver’s license to a Guest Services Coordinator at the Welcome Center prior to operating the golf cart.

Golf Cart Cancellations

  • All Golf Cart reservations that are cancelled at least 30 days prior to scheduled arrival will result in refund of the deposit, less a $10.00 processing fee. Cancellations made less than 30 days prior to arrival will result in the loss of the entire deposit. There will be no transfers or refunds.

Occupancy

  • Each RV and Tent Site reserved includes 2 adults and 4 children ages 10 and under. Children between the ages of 11 – 17 are $8.00 per night, per child. Adults over the base of 2 are $12.00 per night, per adult. No additional charges for pets.
  • Vacation Rentals are maximum occupancy of 6. No charges apply to adult/child count. All units are Pet Friendly, see Pet Policy for fees and requirements.

Pet Policy

  • We are Pet Friendly. You must bring proof of rabies vaccination. Dogs must wear a valid rabies tag and license. We have no breed restrictions, but we reserve the right to remove any aggressive pet.
  • If you are renting a Vacation Rental, the pet fee is $8.00 per night, per pet. Limit 3 pets per unit.
  • There is no cost for pets on RV and Tent Sites. Limit 3 pets per site.

Additional Vehicles & Trailers

  • Site reservations include 1 vehicle in the base rate. Vacation Rental rates include 2 vehicles.
  • All vehicles must display a valid Castaway’s parking pass at all times. Parking passes will be issued at check-in.
  • Additional vehicles, trailers, boats, etc. will need to be registered at the time of check-in. The cost is $5.00 per day, per vehicle, and may need to be stored in the overflow parking lot when parking on the site is not an option due to space. Boats and trailers must park in overflow. All vehicles, boats, and trailers must be tagged with a Castaway’s ID tag that will be issued at time of check-in.

For additional questions, please speak with a member of our reservation team by calling 410-213-0097, Ext 0.